RETURN & EXCHANGE

Due to the hygienic nature of hair extensions and wigs, all sales are final.

We do not accept returns for refunds.

Eligible Exchanges Only
We only offer exchanges if:

• You received the wrong item
• Your order arrived damaged
• There is a verified manufacturing defect

Exchange Requirements

• Requests must be submitted within 48 hours of delivery
• Hair must be unused, unworn, unwashed, unaltered, and in original packaging
• All ties, bands, and seals must be intact

Not Eligible for Exchange

• Used or worn hair
• Custom or customized wigs
• Hair that has been altered (colored, bleached, cut, or chemically processed)
• Sale or discounted items
• Items returned without approval

How to Request an Exchange
Email customer support with:

• Order number
• Full name
• Clear photos/videos of the issue

Approved requests will receive return instructions.