FAQs

Frequently Asked Questions

Is your hair truly Raw Vietnamese?

Yes. Our Raw Vietnamese hair is ethically sourced from verified suppliers and undergoes strict quality inspection before shipping.

How long does shipping take?

Orders are processed within 3–5 business days. Shipping takes 1–5 business days depending on your selected method.

Can I color or bleach the hair?

Yes. Our Raw and Virgin Vietnamese hair can be professionally colored, lifted, or toned. We recommend using a licensed stylist for best results.

How many bundles do I need?

• 18–22 inches: 2–3 bundles
• 24–30 inches: 3–4 bundles
• For full glam installs or extra volume: 4 bundles recommended

How long does the hair last?

With proper care, Dior’s Hair House hair can last 1–3+ years.

Do you offer refunds?

No. Due to hygiene standards, all sales are final.

Can I reuse the hair?

Yes. Our extensions are reusable with proper maintenance and installation care.

How do I care for my hair?

Use sulfate-free products, avoid excessive heat, and follow our Hair Care Guide for best results.

What if my order arrives damaged?

Contact customer support within 48 hours with photos/video evidence for review.